Customer Policy Guidelines

 

1. Policy regarding Small Jobs / $500.00 or less;

a. Small Jobs of under $500 are always welcome. An in studio consultation meeting of one hour and site visit of one hour will be provided free of charge, anything beyond will require a consultation fee.

b. If you require a sketch, this must be requested before our meeting either by email or by phone. A maximum of to 2 sketches will be provided to be viewed at the meeting. Potential clients will not be permitted to receive a copy of sketches until an agreement is reached and a deposit has been paid.

c. Upon agreement, the client will receive a job completion estimate and a deposit of 50% will be required to begin the work. As stated above, sketches will be provided to the client in the form of a PDF digital file or printed copy. The remaining balance is to be paid upon the completion/installation date. If final payment is not presented at the time of delivery or installation, delivery, a second delivery / installation date will be established and a 10% additional fee will be applied to the final bill. In a purchase pickup scenario, the finished work will not leave the studio until the final balance is paid, without exception.

d. Sketch concepts and designs are the creative property of Matthew Waldrop and Northern Crescent Iron. In the case of a terminated contract by either party the provided sketches/concepts are not to be presented to a competitor to obtain quotes or general pricing.

e. If you wish to obtain sketches to submit to competitors this would be a design contract and a design fee would apply. This policy will always be discussed and disclosed in a written agreement.

f. The policies in Section 1 may only be modified through mutual signed agreement due to unusual circumstances.

2. Private Residence / Home owners and Site work Policy of a value of $500.00 or more;

a. After making initial contact, homeowners interested in recieving work from Northern Crescent Iron will receive 2 planning meetings either at the studio or jobsite of up to 2 hours each free of charge to discuss the project. Any additional consultations without a signed contract will require a $75 per meeting fee to be paid arrival.

b. If you require a sketch, this must be requested prior to the meeting either by email or by phone. Depending on the nature of the job, up to 2 sketches will be provided before or after the initial Jobsite meeting to be viewed at the studio or second jobsite meeting. Potential clients will not be permitted to have a copy of sketches until a signed agreement is reached and a deposit has been paid.

c. Upon a signed agreement (which includes a description and job completion estimate), a deposit of 50% will be required to begin work. At this point sketches will be provided. The remaining balance is to be paid upon completion/installation. If final payment is not presented at the time of delivery or installation, delivery, a second delivery / installation date will be established and a 10% additional fee will be applied to the final bill. In a purchase pickup situation Finished work will not leave the studio until the final balance is paid without exception.

d. Sketch concepts and designs are the creative property of Matthew Waldrop and Northern Crescent Iron. In the case of a terminated contract by either party the provided sketches/concepts are not to be presented to a competitor to obtain quotes or general pricing.

e. If you wish to obtain sketches to submit to competitors this would be a design contract and a design fee would apply. This policy will always be discussed and disclosed in a written agreement.

f. Any large project that requires more contracting detail, guidelines or legal language may be requested by the owner but will require, without exception, the approval of our attorney. The attorney fee will be a part of the overall quote and fully disclosed.

3. General contractors, design agencies, architects, retailers, corporations and marketing firms;

a. Section 2 paragraphs a. through f. will apply to you or your company in place of the home owner references.

b. BILLING FEES - Any of the professions listed above that wish to hire me are responsible for collecting there own billing fees from their client. If you wish that I bill your client directly, without a non disclosure agreement, I will be seeking approval on all contract agreements from the owner/client, personally. Finder's fees, service or any other fee requested to be paid by Northern Crescent Iron WILL BE FULLY DISCLOSED IN MY CONTRACT WITH THE CLIENT.

c. DISCLOSURE AND SERVICE AGREEMENTS - Any firm or agency that provides services for a potential client to introduce Matthew Waldrop / NCI for prospective business must sign a predetermined non disclosure contract, approved by our attorney, before any discussion, introduction, detailed planning or any other involvement in potential client relations can take place to collect any non-disclosed fees from Matthew Waldrop / Northern Crescent Iron. This is strict policy of Matthew Waldrop / Northern Crescent Iron and will not be changed under any circumstances.

ALL COMMUNICATION THROUGH EMAIL OR TELEPHONE IS FREE OF CHARGE AT ANY POINT OF THE BUSINESS TRANSACTION

NORTHERN CRESENT IRON IS A HONEST AND STRAIGHT FORWARD METAL CREATION / DESIGN STUDIO WITH AN EMPHASIS ON THE HIGHEST QUALITY IN WORKMANSHIP AND DESIGN AND CLEAR AND HONORABLE BUSINESS PRACTICES.

All clients requesting work greater than $500 will be asked to sign a statement that they have read and understand the terms of these policies before entering a contract. If you have any questions regarding these policies please feel free to contact myself / Matthew Waldrop by email or by phone at 1-828.-775-2865

Updated 08/16/09

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website by Matthew Waldrop / Northern Crescent Iron 875 McAlpine Mountain Rd. Zirconia, NC 28790

828.775.2865